Returns & cancellations

Cancel your order

Fill in the form below to register your withdrawal. You will automatically receive a confirmation by email, and can then purchase a return label via Shipmondo.

1 Fill in form
2 Send item back
3 Send item back
4 Refund
We only accept parcels with a prepaid label to our warehouse address — not cash on delivery, to parcel lockers or post offices.
Already requested a return?

Purchase a return shipping label directly via Shipmondo — label addressed to our warehouse.

Buy return label →

What happens next?

Confirmation by email

You will automatically receive a confirmation by email once your return request is registered, and another email once it is approved.

Pack the item securely

Use the original packaging if possible. The item should not show signs of use beyond what is needed to assess it.

Send to our warehouse

Cykelgarage.dk, Dortheavej 36B, 2400 Copenhagen NV. Keep your proof of postage.

Refund within 14 days

We will process your refund once the item is received and inspected — using the same payment method you used at checkout.

Terms & conditions

14-day right of withdrawal

You have the right to cancel your purchase within 14 days of receiving the item — without giving any reason. The deadline runs from the day of receipt; for orders delivered in multiple parcels, from the day you received the last parcel.

Condition of the item

You are liable for any reduction in value resulting from handling beyond what is necessary to assess the nature and characteristics of the item. You may unpack and try the item — but not put it into actual use. If the item is damaged or used beyond this, we may deduct a depreciation from the refund.

Return shipping

You are responsible for the cost of return shipping unless otherwise agreed. We recommend purchasing a Shipmondo label via the link on this page. Always keep your proof of postage.

Exceptions to the right of withdrawal

  • Items made to your specifications (e.g. One-Key locks, tyre mounting)
  • Sealed hygiene products where the seal has been broken
  • Items that clearly show signs of grease, dirt or installation

Warranty & complaints

If you have received a defective or incorrect item, a 24-month warranty applies. Please contact us at support@cykelgarage.dk before sending anything back — we will find a good solution.