Returns and cancellations

You have a 14-day right of withdrawal when you shop with us. We recommend that you read the excerpt below from our Terms and Conditions.

 

REMEMBER THAT!
We do not accept packages sent cash on delivery, "without delivery" (to parcel boxes or post offices) or delivered to the physical address - everything must be sent via our return form or other package label to the address below together with our standard cancellation form.

 

 

Since our return address is a warehouse address, we unfortunately do not have the option of picking up packages at post offices or PO boxes. If you still send your package via parcel boxes or post offices, we are unfortunately forced to reduce the returned amount by 150,- for the time spent. We recommend that you use the return form via the link in the image below to facilitate our and your process.

 

 

Make it easy and fast - Click on the logo below and start your return via our form.

Start return to cykelgarage.dk

If you regret your purchase (right of withdrawal)

You have a 14-day right of withdrawal when you shop with us. The withdrawal period expires 14 days after the day you;

  • have received your item
  • obtains physical possession of the last item when it concerns an agreement for several different items ordered in one order and delivered individually
  • receives the last lot or the last part in physical possession, in the case of an agreement for the delivery of a product consisting of several lots or parts

You must notify us within 14 days of receipt that you wish to cancel your purchase. The notification must be given to support@cykelgarage.dk. In your notification, you must clearly inform us that you wish to exercise your right of cancellation. You can also choose to use our standard cancellation form and send it with a return.

You cannot cancel by simply refusing to receive the goods without clearly notifying us of this.

Return

You must return your order to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs associated with returning the goods. When returning, you are responsible for ensuring that the goods are properly packaged. You bear the risk of the goods from the time of delivery.

Certain items cannot be returned by normal mail due to their nature. This applies to bicycles, work stands, bike racks, trailers and similar larger items. The costs for returning are expected to be a maximum of approx. 500,- DKK, please contact us and we will help you with a good price.

Goods excluded from the right of withdrawal

The following types of goods are exempt from the right of withdrawal:

  • Delivery of goods that are manufactured according to the consumer's specifications or have been given a distinct personal touch, e.g. programming of locks, mounting of tires and inner tubes on wheels.
  • Delivery of goods that are likely to deteriorate or become obsolete quickly.
  • Delivery of sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.

You lose your right of withdrawal if;

  • you break the seal on goods that are not suitable for return for health protection or hygiene reasons.
  • you break the seal on audio or video recordings or computer software.
  • you have provided incorrect key information in connection with your One-Key order
  • if you test/assemble the item and as a result it clearly bears traces of grease or other marks and thus cannot be resold.

The condition of the item when you return it

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, properties and functioning of the goods. In other words - you can try the goods in the same way as if you tried them in a physical store.

If the item has been tried on beyond what is described above, we consider it used, which means that if you cancel the purchase, you will only receive a portion or none of the purchase amount back, depending on the commercial value of the item.

To receive a full refund, you must do the same as you would in a physical store. You may try the item out, but not actually use it.

Refund of the purchase amount

If you regret your purchase, you will of course get the amount you have paid to us back. In the event of a decrease in value for which you are responsible, this will be deducted from the purchase amount.

If you exercise your right of withdrawal, we will reimburse all payments received from you, excluding delivery costs, without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will make such reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.

We may withhold the refund until we have received the returned item, unless you have provided documentation that you have returned it correctly.

If you regret your purchase, the item must be SENT to:

Bike garage.dk
 Dortheavej 36B
2400 Copenhagen NW

REMEMBER THAT!
We do not accept packages sent cash on delivery, "without delivery" (to parcel boxes or post offices) or delivered to the physical address - everything must be sent via our return form or other package label to the address below together with our standard cancellation form.

 

What should I send back?

We must at least receive our standard cancellation form . If you have previously sent it by email, please include your order receipt so that we know who the returned goods are from.

 

REMEMBER THAT!
We do not accept packages sent cash on delivery, "without delivery" (to parcel boxes or post offices) or delivered to the physical address - everything must be sent via our return form or other package label to the address below together with our standard cancellation form.

 

If there is something wrong with the product (right of complaint)

When you shop at cykelgarage.dk, you naturally have a 24-month right of complaint. This means that you can either have the item repaired, exchanged, your money back or a discount on the price, depending on the specific situation.

It is of course a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other harmful behavior.

You must make a complaint within a "reasonable time" after you have discovered the defect in the product. If you make a complaint within two months after the defect is discovered, the complaint will always be timely.

If the complaint is justified, we will of course refund your (reasonable) shipping costs. Remember to get documentation for these costs.

Please contact us before returning any goods, this applies to ALL complaints.

The item is sent to:

Bike garage.dk
 Dortheavej 36B
2400 Copenhagen NW

We need the following information when you send the item to us: When returning the item, please state the problem in as much detail as possible. Note: We do not accept packages sent COD, "without delivery" or delivered to the physical address - everything must be sent via our returns form.

Remember that the item must always be returned in proper packaging and receive a receipt for shipping.