Returns & cancellations

Cancel your order

Fill in the form below to register your withdrawal. You will automatically receive a confirmation by email, and can then purchase a return label via Shipmondo.

1 Fill in form
2 Send item back
3 Send item back
4 Refund
We only accept parcels with a prepaid label to our warehouse address — not cash on delivery, to parcel lockers or post offices.
Already requested a return?

Purchase a return shipping label directly via Shipmondo — label addressed to our warehouse.

Buy return label →

What happens next?

Confirmation by email

You will automatically receive a confirmation by email once your return request is registered, and another email once it is approved.

Pack the item securely

Use the original packaging if possible. The item should not show signs of use beyond what is needed to assess it.

Send to our warehouse

Cykelgarage.dk, Dortheavej 36B, 2400 Copenhagen NV. Keep your proof of postage.

Refund within 14 days

We will process your refund once the item is received and inspected — using the same payment method you used at checkout.


Terms & conditions