Legal notice

General information

cykelgarage.dk / Bikestash.eu
c/o Jesper Hedegaard
Dortheavej 36B
2400 Copenhagen NV

support@cykelgarage.dk
CVR.DK32740901
Year established 2022

Payment

It is possible to pay by credit card at cykelgarage.dk. Payments are processed via Shipmondo Payments / Quickpay. We accept payment with the following card types: Dankort, Visa/dankort, Visa, Visa elektron, Mastercard, Maestro and JCB.

If electronic invoicing via EAN number is desired, please enter the EAN number in the EAN field during checkout. We will only charge your payment once we have dispatched your order.

If payment by bank transfer is selected, your order will only be processed / dispatched once the payment has been registered. For faster processing, please send proof of payment to our email support@cykelgarage.dk with reference to your order.

Please send the invoice amount to our bank account (3409-13435928, DK1730000013435928, DABADKKK). You will receive an order confirmation in an email with bank details and order number.

Fees

Private customers are NOT charged card fees. Fees apply when using local business cards, EEA business cards and all non-EEA cards. Read more about card fees here: Secure shopping

Delivery

Read more about shipping prices here.

The delivery time is stated on the individual products as well as the expected total delivery time in the shopping cart, but dispatch is typically within 3-7 business days, provided that the product is in stock with us or our suppliers.

If you regret your purchase (right of withdrawal)

You have a 14-day right of withdrawal when shopping with us. The withdrawal period expires 14 days after the day you:

  • have received your product
  • take physical possession of the last product, in the case of an agreement concerning several different products ordered in one order and delivered separately
  • take physical possession of the last batch or part, in the case of an agreement for the delivery of a product consisting of several batches or parts

Within 14 days of receipt, you must notify us that you wish to withdraw from your purchase. Notification is given via our return portal, where you fill in a short form. You will immediately receive confirmation by email.

You cannot withdraw simply by refusing to accept the product without also clearly notifying us of this.

Returns

You must return your order to us without undue delay and no later than 14 days after you have notified us that you wish to withdraw from your purchase. You must bear the direct costs associated with returning the product. When returning, you are responsible for ensuring that the product is securely packaged. You bear the risk for the product from the time of delivery of the product.

Due to their nature, certain products cannot be returned by normal post. This applies to bicycles, work stands, bicycle racks, trailers and similar larger products. The costs of return are expected to amount to a maximum of approximately 500,- DKK; please contact us and we will help with a good price.

We only accept packages with a prepaid label to our warehouse address. We do not accept packages sent cash on delivery, to parcel lockers or post offices. Always start your return via our return portal, where you can also purchase a Shipmondo return shipment.

Products excluded from the right of withdrawal

The following types of products are excluded from the right of withdrawal:

  • Delivery of products that have been made to the consumer's specifications or have been given a clearly personal touch, e.g. programming of locks, fitting tyres and tubes to wheels.
  • Delivery of products that are likely to deteriorate or become obsolete rapidly.
  • Delivery of sealed products which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.

You lose your right of withdrawal if:

  • you break the seal on products which, for health protection or hygiene reasons, are not suitable for return.
  • you break the seal on audio or video recordings or computer software.
  • you have provided incorrect key information in connection with your One-Key order.
  • you test/install the product and it consequently shows clear signs of grease or other marks and therefore cannot be resold.

Condition of the product when you return it

You are only liable for any reduction in the value of the product resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product. In other words — you may test the product in the same way as if you were testing it in a physical store.

If the product has been tested beyond what is described above, we consider it used, which means that if you withdraw from the purchase, you will only receive part or none of the purchase amount back, depending on the product's commercial value.

To receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.

Refund of the purchase amount

If you withdraw from your purchase, you will of course receive the amount you have paid to us back. In the event of a reduction in value for which you are liable, this will be deducted from the purchase amount.

If you exercise your right of withdrawal, we will refund all payments received from you, excluding delivery costs, without undue delay and in any event no later than 14 days from the date on which we received notification of your decision to withdraw from this agreement. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.

We may withhold the refund until we have received the product back, unless you have provided documentation before then that you have returned it.

Return address:

Cykelgarage.dk
Dortheavej 36B
2400 Copenhagen NV

If there is something wrong with the product (right to complain)

When you shop at cykelgarage.dk, you naturally have a 24-month right to complain. This means that you can have the product repaired, exchanged, receive a refund or a price reduction, depending on the specific situation.

It is of course a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behaviour.

You must submit a complaint within a "reasonable time" after you have discovered the defect in the product. If you submit a complaint within two months after the defect has been discovered, the complaint will always be timely.

If the complaint is justified, we will of course refund your (reasonable) shipping costs. Remember to obtain documentation for these costs.

Please contact us at support@cykelgarage.dk before returning products — this applies to ALL complaints.

The product should be sent to:

Cykelgarage.dk
Dortheavej 36B
2400 Copenhagen NV

When returning the product, please state what the problem is in as much detail as possible. We do not accept packages sent cash on delivery, to parcel lockers or post offices.

Remember that the product must always be returned in secure packaging, and obtain a receipt for dispatch so that we can refund your shipping costs.

What do we do with your personal information (privacy policy)

Personal information — click here to read how we handle personal information.

Cookies

Click here to read about our use of cookies.

Log statistics

We use log statistics on cykelgarage.dk, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc. The log statistics are used solely for the purpose of optimising cykelgarage.dk.

Complaint options

If you wish to complain about your purchase, please contact us at support@cykelgarage.dk.

If we are unable to find a solution, you can submit a complaint to the Danish Competition and Consumer Authority's Centre for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby.

You can submit a complaint to the Centre for Complaint Resolution via www.forbrug.dk.

The EU Commission's online complaint portal may also be used to submit a complaint. This is particularly relevant if you are a consumer residing in another EU country. Submit a complaint here: http://ec.europa.eu/odr.

When submitting a complaint, you must provide our email address support@cykelgarage.dk.

The terms and conditions were last updated on 05.06.2025