Right of complaint

When you shop at cykelgarage.dk, you naturally have a 24-month right to make a complaint. This means that you may have the item repaired, replaced, refunded or receive a price reduction, depending on the specific situation.

It is of course a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behaviour.

You must make a complaint within a "reasonable time" after discovering the defect in the item. If you make a complaint within two months after the defect has been discovered, the complaint will always be considered timely.

If the complaint is justified, we will of course refund your (reasonable) shipping costs. Remember to obtain documentation for these expenses.

Please contact us at support@cykelgarage.dk before returning items — this applies to ALL complaints.

The item should be sent to:

Cykelgarage.dk
Dortheavej 36B
2400 Copenhagen NV

When returning the item, please state what the problem is in as much detail as possible. We do not accept parcels sent cash on delivery, to parcel lockers or post offices.

Remember that the item must always be returned in suitable packaging, and obtain a receipt for shipment so that we can reimburse your shipping costs.